Customer Help
If you've already purchased a test, track it below or use our Help Centre to ask your questions.Where's my test?
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Our growing database can help with all your questions
Blood
Can I complete a blood test on a child?
While we allow children from the age of 2 and above for blood allergy and intolerance testing, there is evidence that allergies are not fully developed until the age of 7. Please check with a medical professional before purchasing.
Will medication affect my test results in any way?
There are a few types of medication that may stop your test from being accurate. Immune suppressant medications can also affect the results of the testing, we advise that you check with our team prior to testing regarding medications. Antihistamines have been shown to affect results; we advise stopping antihistamine use for 3-5 days before taking your sample; however, we would recommend seeking advice from a medical professional before changing any medication.
Can you test for coeliac disease?
We do not test for coeliac disease; however, we can test for a gluten intolerance on selected tests; please look for this in the list of items tested on the products. To test for coeliac disease, you should speak to a medical professional. The blood testing usually carried out is total IgA and IgA tissue transglutaminase antibody (tTG).
What's the best blood test for me?
We have a range of blood tests for you to choose from; we have Intolerance (IgG4) ELISA testing because we are investigating delayed symptoms that could be associated with food intolerances. You can find more about the IgG4 testing science on the About Us pages on our site. We also have IgE ELISA food and non-food allergy testing. IgE antibodies are involved in Type I allergies and can cause rapid type immune reactions, with symptoms occurring within a few minutes up to two hours after eating a specific food. You can find more about the IgE testing science on the About Us pages on our site. We also have a range of combinations for the ultimate intolerance and allergy testing
Does it hurt to take a blood test?
We provide you with easy-to-use lancets designed to give you a tiny prick on the finger to start the blood flow. It’s precisely the same as a pinprick and, if administered correctly following our provided instructions and tips, will not hurt.
Hair
Can I complete a hair test on a child?
Children can complete a hair sensitivity test once they reach five years old due to their immune system changes and the importance of eating a varied diet. Infants have not yet built up their tolerance levels to items, highlighting false positives in their test results. However, it is up to the parents or guardians if they would still like to proceed knowing this.
How do I take a hair sample?
The safest way to take a hair sample is to ask someone else to help you. Using your forefinger and thumb, gather 3 or 4 strands and slightly twist the hair together. This will make cutting the hair sample much more accessible and keep all the hair strand in the same direction. Try to cut the hair sample as close to the scalp as possible, using one cut. If you do not have anyone to help you, using a mirror may help ensure you avoid injury.
My hair is dyed, permed or treated; will this affect the result?
The test is completed on the hair sample composition so that no hair processing will not affect the result. However, if you would like, you can provide hair from elsewhere on the body.
My hair is very short, or I am bald. Can I still complete the tests?
The hair sample does not have to be from the head; we can test hair from any part of the body, including leg, arm or chest.
Is there anything additional to pay?
If you’ve purchased one of our hair testing kits, you will have to pay the postage cost back to the processing centre, which then sends the sample to the UK. We try to keep our costs as low as possible (by not sending out physical hair testing kits) so that we can offer such a comprehensive test at the price offered. Please ensure the correct postage amount has been paid as we are not liable for any extra charges.
Health
What health tests do you offer?
Although the products can vary for different regions, we currently have an extensive range on offer. We have blood allergy and intolerance testing, hair sensitivity testing, urine sample liver function testing, vitamin D at-home blood testing, urine kidney testing and many more.
Do I need to visit a health practice for this testing?
No, all of our health tests come with complete instructions so you can complete the tests at home quickly and easily. This means you can get a faster result with minimal fuss! Why not complete regular testing to understand your health entirely.
Are your health tests scientifically validated?
Yes, all the health tests we offer on our site are scientifically validated, easy-to-use, and delivered to your front door.
How often should I complete a health test?
We recommend to our clients to complete health tests once or twice a year, as they are the fastest way to get easy-to-understand results that you can act on. Completing them frequently means you always understand how your health is doing and can amend your diet and lifestyle if things are not improving.
General
How do I order a test?
Ordering a test is simple if you follow our four simple steps. 1, order the best test for you securely online. 2, receive instructions and your test kit through email or the post (depending on the product chosen). 3, follow the instructions to take your sample. 4, receive your results and make positive changes. It’s that simple.
Where are my results?
If you have returned your test to us, and the 5-7 working days have passed from us receiving your sample, which is confirmed by email, please use the test finder at the top of this page to track where it is. We have strict lab protocols to ensure that we always return tests within this time frame, so maybe it’s gone to your junk mail, or we have reached out with an issue. We are always available on 24/7 LiveChat to resend these tests to you or resolve any problems.
What if I'm not satisfied?
We pride ourselves on our 99.6% customer satisfaction rating. However, if you are not satisfied with any of our services, please contact us directly via email or LiveChat as soon as possible to assist you in resolving any issues.
Where are the samples tested?
Both the blood and hair samples are tested at our centre based in Derby, UK. Once the hair sample has been received at our testing facility, you will receive your results within 5-7 working days. Tests are completed in our laboratory facilities which follow Good Laboratory Practice. These are a set of principles intended to ensure the quality and integrity of non-clinical laboratory studies such as ours.
Can I get the results on my app?
Yes, if you have chosen one of our hair or blood allergy, intolerance, or sensitivity tests, you will get a notification when your results are ready. Plus, you can record your health test results within the app to keep track of your health journey.
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Our tests
Find a happier, healthier you, today. For over 13 years we’ve helped 1,000,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care.
